Guest Policy

  • The primary guest must be at least 18 years of age to be able to check-in.

 

  • You are required to read the General Terms and Conditions uploaded on our website and by signing below it is deemed that you have read, understood and accepted the general terms and conditions uploaded on our website i.e www.acasahospitality.com;

 

  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. Submit your Photo I.D. (original & valid):

 

  1. Passport; and/or
  2. Driving License; and/or
  3. Aadhaar Card; and/or
  4. Voter Card; and/or
  5. Any other Photo I.D. stipulated by Government and complete the “Guest Registration Process”.

 

  • Foreigners:(a) At the time of Check-in, please submit your Passport details & help us to fill “Form-C” to submit to FRRO of immigration. (b) It is mandatory & your responsibility to register your stay with FRRO within stipulated time. After the necessary formalities with the Ministry & other statutory bodies, please submit your Passport/s to the management.

 

  • Check-in time is from 2:00 pm & check-out until 11 noon.

 

  • If accommodation is canceled/ modified and we are not informed in a timely manner than cancellation charges would apply (please refer to cancellation policy)

 

  • Any illegal and immoral activity is strictly prohibited by the guests, their companions / visitors. Possessing any illegal, immoral articles, consumption (or) possession of Narcotics by the guests, their companions / visitors, is prohibited.

 

  • Should any action by of your be deemed inappropriate by the management of Acasa, or if any inappropriate behavior is brought to the attention of the management, the management reserves the right, after the allegations have been investigated, to take action against the guest.

 

  • Please see that your behavior shall be pleasant to other occupants, staff and neighbours. In the event of any nuisance / noise, created by the guest (or) anybody relevant to the guest, will not be tolerated and will be advised to vacate immediately, failing which, suitable action will be taken.

 

  • Your Belongings: The management is not responsible for your valuables. Please lock your luggage, suitcase, doors and the room when going out or going to bed. Keep all keys in your possession. While going out, you may handover the door key to our caretaker, but at your risk. The management is not responsible for the loss, damage or theft or pilferage of your belongings. Combustible, hazardous or explosive items in residential or storerooms are strictly prohibited. Note: Upon your request, the caretaker may look after your belongings (not valuables), without any obligation.

 

  • Visitors: Guests shall obtain permission from the management and are allowed to meet the visitors only in the hall. Visitors are not permitted to stay overnight.If any visitor want to stay overnight, permission has to be obtained from management, as “Extra Person”, and submit Photo I.D. The rights remain with the service apartment to allow the guests to stay.

 

  • Payment & Settlement of Bills: Please make full payment, plus 25% extra for your entire stay & shall obtain proper Receipt. The Rent Advance is not refundable and not transferable. Confirmed dates cannot be cancelled or changed. Accounts will be settled while Check-out. Personal cheques are not accepted. Company cheques may be accepted subject to prior agreement. Credit/Debit card payments may be accepted (if the relevant swiping machine is installed & in working condition) at extra charges.

 

  • Late Check-out: A grace period of “half hour” to “one hour” is allowed after your “Check-out Time” (mentioned while booking), failing by which, a “minimum charge of one day” has to be paid, without any argument.

 

  • Extension of stay: May be allowed subject to availability & may require shifting to other rooms. Otherwise you may have to vacate on the agreed date & time, as per the original booking.

 

  • Pets: Pets are not allowed.

 

  • Damage or Loss to our property: If any damage (or) loss caused to our property, by the guest (or) persons relevant to the guest, either knowingly or unknowingly or by negligence, then full compensation including the business interruption losses if any, shall be paid by the guest (or) from his/her company immediately. The value of such compensation is to be decided by the management.

 

  • Internet WiFi: We have provided complimentary Internet WiFi for your convenience. Please utilize it in a proper manner. It is a crime to use it for any illegal or immoral activities, either by yourself or by any of your companions or visitors. If any problem occurs with wi-fi no discount or refunds shall be made.

 

  • Water & Power: Please close the water taps after use. Kindly switch off the A/cs, Fans & Lights when not in use.

 

  • It is our duty to provide you all facilities and comforts. If for any reason, some facility, such as Internet, Air-condition, T.V etc., do not function, kindly bear with us. We regret for the inconvenience and try our best to put it in order at the soonest. No refunds will be made for the same.

 

  • House Keeping is done before the Check In and after the check out. For any extra help it shall be charged as per the rates mentioned by the management.

 

  • You / your companions are the most important to us. But the management is not responsible for any kind of damage either to you or to your companions or to your visitors or to the belongings for any reason, beyond our control.

 

  • The management reserves “the right of admission” to any person into the premises. If the management requests any guest to vacate at any time without previous notice, the occupant is bound to oblige and vacate by clearing all dues.

 

  • You expressly agree to indemnify, defend and hold us free from and against any claim by any and all loss, liability, damages, costs and expenses of reasonable attorney's fees, sustained or incurred by us as a result of any misconduct/damage caused by you during the stay / any illegal/harmful activity done by you any breach of the terms of use uploaded on our website.

 

  • The Management reserves the right to amend the House Rules at any time, without notice.